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This Return & Refund Policy outlines the terms and conditions under which customers may return products and request refunds. It is essential for maintaining transparency and ensuring customer satisfaction.
Customers are entitled to a 30-day return window from the date of delivery for eligible products. This policy is in accordance with the European Union consumer protection regulations, which provide consumers with the right to withdraw from a purchase within a specified timeframe.
To initiate a return, customers must submit a request through the designated Returns Portal or via email. The product must be unopened, unused, and in its original packaging, including all inserts and seals. Returns that do not meet these criteria may be refused.
Return shipping costs are typically the responsibility of the customer unless the return is due to an error on the part of the merchant, such as receiving a defective or incorrect item. Customers should ensure that items are securely packaged to prevent damage during transit and should use a trackable shipping method to confirm delivery.
Refunds will be processed within 7 business days of receiving and verifying the returned product. It is important to note that shipping fees and customs duties are non-refundable. In cases where items are returned damaged or incomplete, partial refunds may be issued based on the condition of the returned product.
Certain items are non-returnable under EU regulations, including hygienic products that have been unsealed, personalized goods, and perishable items. Customers will be notified if a return does not qualify for a refund due to these exclusions.
In the event that a product arrives defective or damaged, customers must notify the support team within 72 hours of delivery and provide proof of the issue. The merchant may offer a replacement, store credit, or a full refund upon verification of the claim.
To protect against fraudulent chargebacks, customers are required to contact customer support for any issues related to returns or refunds before initiating a chargeback with their payment provider. This ensures that all disputes are handled fairly and in accordance with the established return process.
For any inquiries regarding returns or refunds, customers should reach out to the support team via email. The goal is to resolve any issues promptly and to the satisfaction of all parties involved.
This Return & Refund Policy is governed by the laws of the European Union and is designed to uphold consumer rights while ensuring a fair and transparent process for all transactions.
