Shipping Policy

At Patchlify™, we prioritize the efficient and reliable delivery of our wellness products. This Shipping Policy outlines the key aspects of our shipping procedures, ensuring that customers are well-informed about what to expect when placing an order.

Shipping & Delivery Times

All orders are processed and dispatched within 24–72 business hours following payment confirmation. The estimated delivery time for most European destinations is typically 6 to 10 business days. It is important to note that delivery times may vary slightly due to local postal services and customs clearance procedures.

Average delivery time: 8 business days

Order Confirmation & Tracking

Upon placing an order, customers will receive an email confirmation that includes a summary of their order. Once the package has been dispatched, a tracking number will be provided via email, allowing customers to monitor the delivery status in real time. If tracking information is not received within 5 business days, customers are encouraged to contact our support team.

Shipping Locations

Patchlify™ currently offers international shipping across the European Union and selected international countries. If a customer's country is not listed at checkout, they should reach out to our customer service team for assistance.

Customs & Duties

All orders are shipped duty-paid, meaning customers will not incur additional customs duties upon delivery. However, in the rare event that local regulations impose additional charges, the customer will be responsible for those fees. Patchlify™ is not liable for any delays caused by customs or local authorities.

Address Accuracy

Customers are responsible for providing an accurate and complete shipping address. Patchlify™ does not assume liability for failed deliveries due to incorrect or incomplete address details provided at the time of purchase. If an error is noticed in the shipping address, customers should contact us within 12 hours of placing their order to rectify the issue.

Non-Delivery Claims & Lost Packages

If a package is marked as delivered by the courier but is not received, customers should reach out within 48 hours of the delivery confirmation. An internal investigation will be initiated to resolve the issue. Claims for lost packages must be submitted within 15 days of the shipping date; after this period, compensation or resolution cannot be guaranteed.

Anti-Chargeback Notice

This policy is legally binding and designed to protect both parties under EU consumer law. Chargebacks filed without legitimate reason or without prior contact to our customer support team may be treated as fraudulent and pursued accordingly. Customers are required to first contact Patchlify™ support for any issues relating to shipping, delivery delays, or product dissatisfaction.

Contact Us

For any inquiries regarding shipments, customers can contact our dedicated customer service team at:

Email: support@patchlify.com

Response time: typically within 24 hours on business days

Patchlify™ – Patch your life!